Cancellation Policy
At The L&D Academy, we strive to provide flexibility and convenience while maintaining a professional and structured process. Please carefully review our booking, cancellation, and rescheduling policy below:
Booking
-
Clients can book appointments online and modify their bookings as needed.
-
No limits are imposed on early or late bookings.
Cancellation & Rescheduling
-
You can cancel or reschedule your appointment up to 12 hours before the scheduled start time through our online booking system.
-
Cancellations or rescheduling requests made within the 12-hour window before your appointment are not permitted online.
Cancellation & No-Show Fees
-
A free cancellation window applies if you cancel more than 24 hours before your session, and you will not be charged a fee.
-
A $10 fee will be applied to cancellations or no-shows within 24 hours of the scheduled session.
We encourage all clients to cancel or reschedule in advance to avoid any fees and to help us manage appointments effectively. Thank you for your understanding!